Testimonials
Testimonials pulls in real customer reviews from your review app and displays them in the checkout. Showing social proof at the point of purchase helps reassure hesitant customers. One config per store covers all placements.
Settings
Section titled “Settings”Review source
| Setting | Description |
|---|---|
| Review app | Select Judge.me or Okendo (only one active at a time) |
Testimonials display
| Setting | Description |
|---|---|
| Status | Enable or disable the testimonials block |
| Section heading | Text shown above the reviews (e.g. “What our customers say”) |
| Reviews per product | Max number of reviews shown per product (1–5) |
| Display mode | Stacked (list) or Carousel (one at a time) |
| Show arrows (carousel only) | Show previous / next arrows |
| Auto-slide (carousel only) | Automatically advance slides |
| Auto-slide interval (carousel only) | Seconds between slides |
Review positions (per placement)
For each placement (Post Purchase Upsell, Thank You Page & Order Status Page Upsell, Checkout Upsell) you can independently:
- Toggle whether ratings show on that placement
- Set position:
Below titleorBelow price
How to set up
Section titled “How to set up”- Go to Testimonials in the app.
- Select your review app (Judge.me or Okendo).
- Toggle on which placements should show ratings (Post Purchase, Thank You Page / Order Status Page, Checkout Upsell).
- Set position for each placement.
- Enable the Testimonials block and configure heading, reviews per product, and display mode.
- If using Carousel, configure arrows and auto-slide.
- Click Save.
- In Shopify, add the Testimonials extension block via the Checkout Editor.
- Supported review apps: Judge.me, Okendo. Only one can be active at a time.
- Reviews are fetched based on the products in the customer’s cart.
- If no reviews exist for a cart product, the block shows nothing. Ensure your review app has collected reviews for your main products before enabling.
- Make sure your review app is installed and has collected reviews before enabling this.
Best practices
Section titled “Best practices”- Enable testimonials only after you have at least 5–10 reviews per product. A block with nothing to show is wasted space.
- Use Carousel mode for checkout upsells to keep it compact. Use Stacked for Thank You Page where there’s more space.
- Set Reviews per product to 3 maximum at checkout as customers are in a hurry and won’t read more.
- Position reviews below price in checkout upsells so the price is seen first, then validated by the review.
- Use testimonials alongside Trust Badges for maximum reassurance at checkout.