FAQ Section

The FAQ Section lets you add a collapsible accordion of frequently asked questions to your checkout and post-purchase pages. Each question expands when clicked so the page stays clean.

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How to set up

1. Go to FAQ Section in the app.
2. Configure display settings (see below).
3. Click Save.
4. In the Shopify checkout editor, add the FAQ Section block to the relevant page (checkout, thank you page, or order status page).

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Display settings

Setting	Description
Status	Enable or disable the FAQ block
Section heading	Optional heading shown above the FAQ items
FAQ items (up to 10)	Question + answer pairs
Show on Checkout	Show the FAQ section on the checkout page
Show on Thank You Page	Show the FAQ section on the Thank You Page
Show on Order Status Page	Show the FAQ section on the Order Status Page

Notes

• Works on checkout, thank you page, and order status page.
• One FAQ config per store. Toggle Thank You Page / Order Status Page separately.
• Up to 10 question/answer pairs per FAQ block.
• Questions without both a question and answer are filtered out automatically.
• Keep answers concise as customers are mid-checkout and won’t read long paragraphs.

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Best practices

• Answer the top 3–5 questions you get at checkout most often. Check your support tickets for real questions.
• Keep answers to 1–2 sentences. Link to a longer help page if more detail is needed.
• Put the most common question first as most customers won’t scroll past item 2.
• Use the FAQ on the Order Status Page to answer post-purchase questions (“Where is my order?”, “How do I return?”).
• Add a “Still need help?” item at the end with a link to your contact page.