The Order Note field adds a free-text area to checkout where customers can leave special requests, personalisation details, or any other message for the merchant. It saves directly to the Shopify order.
| Setting | Description |
|---|
| Status | Toggle to enable or disable the field |
| Heading | Optional text shown above the field (e.g. “Any special requests?”) |
| Field label | The label displayed on the text area |
| Placeholder | Hint text shown inside the empty field |
- Go to Order Note in the app.
- Toggle the status to Active.
- Optionally enter a Heading to display above the field.
- Customise the Field label and Placeholder text if needed.
- Add Conditions if you only want the field to appear for certain carts.
- Click Save.
- In the Shopify checkout editor, confirm the Order Note block is added to the checkout page.
- The order note is saved to the Shopify order and is visible in your Shopify admin under the order details.
- Supports conditions. You can show or hide the field based on cart contents, customer tags, country, and more.
- Shows on checkout only.
- For structured gift messages with sender/recipient fields, use Gift Note instead.
| Scenario | Conditions to set |
|---|
| Show to all customers (most common) | No conditions |
| Show only for custom/personalised products | Product tag contains custom or personalised |
| Show for large orders where special handling may be needed | Cart total is greater than $300 |
| Show only for B2B customers | Customer tag contains wholesale |
- Keep the placeholder text specific to your store: “Any special requests, personalisation details, or instructions?” works better than a generic prompt.
- Don’t make the note mandatory as most customers won’t have anything to add.
- Use the order note in your fulfillment workflow as it’s visible on the Shopify order page.
| Order Note | Gift Note | Delivery Instructions |
|---|
| A simple free-text field for any general instruction or comment | For gift-specific info: sender name, recipient name, personal message. Expands on checkbox. | Specifically for delivery logistics: leave at door, ring bell, safe drop |
| Use for personalisation requests, special requirements, or general messages | Use when you need structured gift data with 3 separate fields | Use when you need delivery-specific instructions that help your courier |
