Surveys
Surveys let you ask customers questions on the Thank You Page or Order Status Page. Use them to gather feedback, understand where customers came from, or run quick NPS checks. You can create multiple surveys per store, each with up to 10 fields.
Settings
Section titled “Settings”| Setting | Description |
|---|---|
| Survey name | Internal name, not shown to customers |
| Description | Shown to customers above the survey fields |
| Post-submit message | Message shown after the customer submits |
| Fields (up to 10) | One or more question fields |
| Free samples | Offer products customers can add to cart after completing |
| Conditions | Show survey only when cart conditions match |
| Conditions operator | AND / OR logic between conditions |
Field types
Section titled “Field types”| Type | What it renders |
|---|---|
| NPS Survey | Rating scale: 1–5 stars or 1–10 scale with a question |
| Text Field | Open-ended free text input with a heading and label |
| Radio Button | Single-choice radio options with a heading |
| Multiple Options | Multi-select checkboxes with a heading |
| Select Option | Dropdown with a heading and placeholder text |
Each field also supports:
- Required toggle (default: on)
- Conditional field (fields 2+): only show this field if a previous field’s answer matches a set condition. Supports operators: equals, not equals, contains, not contains, greater than, less than.
How to set up
Section titled “How to set up”- Go to Surveys and click Create survey.
- Give the survey a name (internal only).
- Add a description and post-submit message (optional).
- Configure your fields: pick a type for each and fill in the question and options.
- Add Conditions if needed.
- Enable Free samples to offer products after submission (optional).
- Click Save.
- In Shopify, go to Online Store > Checkout > Checkout editor and add the Survey extension block to the Thank You Page or Order Status Page.
- Surveys appear on the Thank You Page and/or Order Status Page, not on the checkout step itself.
- Up to 10 fields per survey. Field order is adjustable by drag-and-drop.
- Conditional fields let you branch the survey based on a previous answer.
- Survey responses are saved with the order and visible in the app under Revenue Analytics → Survey Responses.
- Go to Survey Responses in the app to view submitted answers.
Survey Responses
Section titled “Survey Responses”Go to Revenue Analytics → Survey Responses to view submitted answers with their associated orders. Response counts per question are also shown in the analytics dashboard.