Order Status Page Upsell
The Order Status Page Upsell shows a product offer on the order status page, the page customers visit when they check their order in their account. Unlike the thank-you page, this is a return visit days or weeks after purchase, making it ideal for replenishment and re-engagement offers.
When to use Order Status Page Upsell
Section titled “When to use Order Status Page Upsell”- You sell consumable or replenishable products and want to prompt reorders when customers check their order
- You want to show loyalty or upgrade offers to returning customers
- You want to reach customers who are not yet on your email list but are actively checking their order status
- The offer works best when it feels useful rather than opportunistic. Customers checking order status are task-focused, not in buying mode
How to set up
Section titled “How to set up”- Go to Order Status Page Upsells and click Create.
- Select the product to offer:
- Manual: pick specific products or variants
- Automatic: the app selects based on what is in the order
- Collection: choose from a product collection
- Set a heading and button text for the offer.
- Choose a layout.
- Optionally add a campaign image.
- Set Display Rules to target specific customers or orders.
- Set a schedule if this is a time-limited promotion.
- Click Save.
- In the Shopify checkout editor, add the Order Status Page Upsell block to the order status page.
Display settings
Section titled “Display settings”| Setting | Options |
|---|---|
| Heading | Text shown above the offer |
| Button text | Custom label (e.g. “Reorder”, “Add to cart”) |
| Button style | Primary / Secondary / Plain |
| Layout | Horizontal carousel or Vertical stack |
| Show price | Yes / No |
| Campaign image | Optional image for the offer section |
Conditions & scheduling
Section titled “Conditions & scheduling”- Use Display Rules to show the upsell only for specific customers or order types. For example, only when a specific product was purchased or only for customers with more than 2 orders. See Display Rules for all available rules.
- Use Schedule to run a time-limited promotion with automatic start and end dates.
Where it appears
Section titled “Where it appears”Works on order status page. You must add the Order Status Page Upsell block in the Shopify checkout editor on the order status page.
A/B testing
Section titled “A/B testing”You can create a B variant to test different products or price points. Open an existing upsell and click Create A/B variant. The app splits views between A and B and tracks revenue from each. A/B testing is available on Growth and Plus plans.
When to use this vs Thank You Page Upsell
Section titled “When to use this vs Thank You Page Upsell”| Order Status Page Upsell | Thank You Page Upsell |
|---|---|
| Shown when customer revisits their order status (days or weeks later) | Shown immediately after checkout completes |
| Best for replenishment, loyalty, and re-engagement | Best for impulse follow-up while excitement is high |
| Lower urgency, customer is checking order and not in buying mode | Higher urgency, customer just purchased and is still engaged |