Shopify deprecated legacy customer accounts in February 2026. If you’re still wondering about migrating, here’s what the new version actually gives you and why it makes sense to migrate.
Passwordless sign-in
Customers sign in with their email and a one-time passcode. No passwords, no password reset emails, no “I can’t log in” support tickets. The sign-in experience is faster and removes friction that stops customers from accessing their account in the first place.
Self-serve returns
Customers can start a return directly from their account page for eligible orders, without contacting support. For most merchants, this alone reduces a significant volume of support requests that currently go through email or chat.
App extensions managed from the theme editor
New features are added to the customer account through app extensions without any code changes to your theme. Adding a reorder popup, a loyalty widget, or a custom page is a task in the Shopify theme editor. Removing it is just as simple.
Store credit in the account
Customers can see their store credit balance directly in their account and spend it at checkout. No confusion about how much credit they have, no support questions asking you to check for them.
Built to scale
The new customer account isn’t a feature, it’s the infrastructure Shopify is building on. Legacy accounts are no longer getting updates or support, and a final sunset date will be announced later in 2026.
If you’re still on legacy accounts, the migration is worth doing now rather than under a deadline.
Reorder experience
The new account includes a basic Buy Again button that adds items from a past order to cart. For many merchants that’s enough.
But for merchants who sell personalised products, need customers to edit quantities or select specific products before reordering, have buyers who order across multiple past orders, or sell subscription products alongside regular ones, then Buy Again & Reorder Reminders adds a reorder popup and a Buy Again page to the customer account through the Shopify theme editor without touching the code. See what the full reorder experience includes.
