Privacy Policy

At Smiley Commerce ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of information:

  • Contact information — name, email address, and message content when you submit our contact form.
  • Usage data — pages visited, time spent on the site, browser type, and IP address collected automatically via analytics tools.
  • Communication data — emails or messages you send us directly.

We do not collect payment information directly. Any payments are processed by trusted third-party providers.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you request.
  • Send you relevant updates, proposals, or service information (only if you've opted in).
  • Improve our website and understand how visitors interact with our content.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

We may use tools such as Google Analytics to understand website traffic and usage patterns. These tools collect anonymised data and are subject to their own privacy policies.

4. Third-Party Services

Our contact form is powered by Web3Forms, which processes form submissions on our behalf. By submitting the contact form, your data is also subject to Web3Forms' privacy policy. We use third-party services only where necessary and select providers that uphold strong data protection standards.

We may link to external websites. We are not responsible for the privacy practices or content of those sites.

5. Data Retention

We retain your contact information only for as long as necessary to respond to your enquiry and fulfil any resulting engagement. If you request deletion of your data, we will action this promptly unless we are required to retain it for legal reasons.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict how we process your data.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at the email address below.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: